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Bots in Jadestone network(Betfair,Paf,Bwin)

Posted By: Robert Wachtel
Date: Wednesday, 26 September 2012, at 12:41 a.m.

In Response To: Bots in Jadestone network(Betfair,Paf,Bwin) (Sevdalin Tsvetanov)

You are not the first person to complain about these bots.

But the site has other issues. The flash software is unreliable, and can create any number of exasperating glitches: screen freezes, dice spinning forever while your clock runs, play windows not opening when you are registered for a tournament, and so on. In a 100 euro tournament a while ago my opponent unaccountably stopped playing. His time ran out. But it did not seem that he lost, and I was not sent on to the next round. Suspecting the worst, I took a screen shot. Then another, as a few minutes went by, and another of the tournament lobby, in which it showed that our game was still in progress. Finally, the lobby showed that my opponent, not I, had moved on to the next round. Somehow I had lost on time. I sent the screenshots + narrative to support. They answered thus:

Thank you for your e-mail.

We sincerely apologise for the delay in responding to your query.

We regret to inform you that we cannot refund the Tournament ID 1228361477284 since no irregularities were found upon examination of the tournament.

We kindly invite you to check whether your computer possesses the following minimum requirements for you to run the game without problems:

Operating System: Windows 98, ME, 2000, XP, Vista or Windows 7 Browser: Internet Explorer 6 or higher Browser Plug-Ins: Flash 9, Shockwave 10.1.16 Screen resolution: 1024x768 or higher Graphics card: min. 64 MB Processor output: 900 MHz and 256 MB working memory (RAM) Internet connection: min. 128k

Please also check whether programs running in the background might be accessing the Internet, thus limiting your connection (e.g. chat programs, file-sharing programs and so on).

We kindly invite you to set your security level to "medium". By default this level is set to "very high", which can cause problems. Then please try to open our webpage again in a new browser window.

If you continue to face problems with our games please send us the following information so that our technical support team can help find a solution to your problem:

- Do you have cookies and Javascript functions active? - Operating system (Windows 98, Windows XP, Vista ...)? - Browser and version (Internet Explorer ...)? - Your internet provider? - What Internet connection are you using (Modem, ISDN …) - Do you have a firewall installed? If yes, which one? - Do you have the most recent version of Flash Player installed?

Please do not hesitate to contact us if you have any further queries.

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