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Laptop problem

Posted By: Matt Cohn-Geier
Date: Thursday, 7 July 2011, at 9:04 p.m.

Using computer the other day when keyboard/mouse suddenly died. Windows comes up with a popup "installing device drivers"...and then "device driver install failed". So I reboot, keyboard/mouse are gone. Tried booting into windows safe mode, ubuntu, ubuntu recovery mode, keyboard/mouse still gone. Keyboard is fully working in the BIOS. It also works in GRUB.

Tried booting from a ubuntu cd, still no response from keyboard/mouse. Tried attaching USB mouse and nothing (don't have USB keyboard). The light comes on only when in the BIOS. Tries running memtest86+ and it got about halfway through and then crashed I think (possibly due to overheating). The BIOS quick memory test says the RAM is OK.

I ruled out physical problem because it is working in the BIOS and in grub. Startup is fine, just no response from keyboard/mouse. My first thought is that it is some kind of mobo/BIOS issue, but I can't do much debugging because the laptop is Japanese. Calling up tech support would be challenging.

Any suggestions?

Messages In This Thread

• Laptop problem
  Matt Cohn-Geier -- Thursday, 7 July 2011, at 9:04 p.m.
  • Laptop problem
    Seth -- Thursday, 7 July 2011, at 9:30 p.m.
    • Laptop problem
      Matt Cohn-Geier -- Thursday, 7 July 2011, at 9:42 p.m.
  • Laptop problem
    Matt Cohn-Geier -- Thursday, 7 July 2011, at 9:45 p.m.
  • Laptop problem
    Michael Petch -- Friday, 8 July 2011, at 12:50 a.m.
    • Laptop problem
      Matt Cohn-Geier -- Friday, 8 July 2011, at 2:46 a.m.
      • Laptop problem
        Michael Petch -- Friday, 8 July 2011, at 4:28 a.m.
        • Laptop problem
          Matt Cohn-Geier -- Friday, 8 July 2011, at 5:22 a.m.
  • Update
    Matt Cohn-Geier -- Friday, 8 July 2011, at 4:26 a.m.
    • Update
      Michael Petch -- Friday, 8 July 2011, at 4:50 a.m.
      • Update
        Matt Cohn-Geier -- Friday, 8 July 2011, at 5:19 a.m.